Editing Communication Messages

You can modify details of messages in the current LearnCenter. Initially, the messages in your LearnCenter use the default message set up in the root LearnCenter. This can be either the default root LearnCenter message that came with LearnCenter, or the customized message you or another Admin set up in the root LearnCenter. You can edit these messages on a per-LearnCenter basis.

On the ControlPanel:

1. Click   on the Communications menu to expand it.
2. Click Messages.
3. Use the Filters section to locate the message you want.
4. Rest your pointer on the Communication Message you want in the Messages section, and then click . A new window opens displaying the message's details and editable fields. Use this page to view additional details for the message or to customize a standard message.

5. (Optional) Edit the Name of the message.
6. (Optional) Select one of the following for Status:

• Active - to indicate the message is active for this LearnCenter. (Default)
• Inactive - to indicate you do not want this message used for this LearnCenter.

7. Select one of the following for Format:

• Text - to indicate you want to edit messages in text only mode.
• HTML - to indicate you want to edit the messages using the HTML editor.

The format setting for the message is inherited by child sub LearnCenters. If the format you select here is different from the current LearnCenter’s parent LearnCenter, a restore action icon becomes available () on the Messages page when you rest your cursor on this message. This enables you to restore the message back to its default setting if needed.

8. If the Recipient section displays (Enrollment messages), select the appropriate recipients. The fields available in this section vary depending on the message you selected. Available options are described below:

• For Enrollment Admin Entry and Approval Messages Only - Click the Email check box to indicate you want this message sent via email, or clear the check box to prevent an email being sent to a User regarding this message.
• For Enrollment Admin Entry and Approval Messages Only - Click the Email check box to indicate you want this message sent via email, or clear the check box to prevent an email being sent to a User regarding this message.
• For User Approval and Administrator Entry Messages Only - Click the Meeting Request check box to indicate a meeting request should appear within the email.

Email and Meeting Request are only available for User Approval and Administrator Entry message types. Meeting Request functionality can be enabled for you by Customer Support. Contact Customer Support through My Oracle Support for additional details. Meeting Requests are only delivered to Users if the Meeting Request functionality has been enabled by Support, and the start date/time of the Enrollment is in the future. If the Enrollment has already started, a meeting request will not be sent to enrolled Users when the message is triggered, even if the functionality is enabled.

• For both Enrollment Administrators and Users, do the following:

1. Click the To check box to indicate the recipients’ names should appear in the To box, or clear the check box to indicate the recipients’ names should not appear in the To box.
2. Send a Copy To check box to indicate the recipients’ names should appear in the Copy To box, or clear the check box to recipients’ names should not appear in the Copy To box.
3. Click the CC check box to indicate the recipients’ names should appear in the CC box, or clear the check box to indicate the recipients’ names should not appear in the CC box.

Select the To check box for approval messages if you want the message to be sent to the recipients without also having to select the approved Users as recipients. This is so you can notify recipients like the enrollment administrator without also sending a message to the approve Users. Select the Copy To check box to send a copy of the message (which is also sent to recipients) to the enrollment admin. This message has the wording “This notification is copied to you” inserted in the message body. This message is configurable. Contact Customer Support through My Oracle Support if you want to change this message.

• Click the Inserted Admin check box to indicate the enrollment admin associated with the enrollment should be a recipient of the message. (Default) Clear the check box to indicate the enrollment admin associated with the enrollment should not be a recipient of the message.
• Click Select Users to Include/Remove.

1. Search for the Users you want to include or remove from the message recipient list.

   You can search for a particular User or a range of Users using several filters. The more filters you apply, the narrower the search results will be. Likewise, the fewer filters you apply, the broader the search results will be.

   Click Reset before beginning any new search.

   To search for a User:

   1. Click Reset.
   2. Select or click all applicable filters. Each filter is described in the following table:

   Filter	Description
   Usernames Beginning With	Click the first letter of a username or [0-9] to display all usernames beginning with the option you selected. You can also click [Show All] to display all Users.
   Field(s) Containing	Type a Username, First Name, or Last Name, or any combination of the three. You can also type partial usernames, first names or last names if you are unsure of the exact spelling or if you want to broaden your search.
   Users with Status	Select one or more of the following check boxes to search for usernames by status. The more check boxes you select, the broader your search.   Denied Access - Users whose access to the LearnCenter is denied because they have not been approved by an Administrator. They can only access the LearnCenter when an Admin approves them. Pending Approval - Users who are awaiting approval to use the LearnCenter. Approved - Users who have been approved to use the LearnCenter Approved Users can access the LearnCenter. Removed - Users who have been removed from the LearnCenter. Disabled Access - Users who are approved, but who failed logging in multiple times, based on the settings for the LearnCenter password lockout feature. They cannot access the LearnCenter until an Administrator removes the lockout flag on their User accounts. Note: See Customizing the Login Lockout Feature for additional information on setting up the Login Lockout feature. If you do not select any of the check boxes, the search is performed on Users of all statuses except Removed. Note: See Customizing the Login Lockout Feature in online help for additional information on setting up the Login Lockout feature. If you do not select any of the check boxes, the search is performed on Users of all statuses except Removed.
   *User Group	This field displays if you are using the classic Groups functionality. You can search for users who are part of groups. Select (highlight) the group name in User Group box. If you want to further filter by sub group, click Sub Groups and then select the sub group name in the box. Click Show Users to display the members of this group in the User List.
   *Groups	This field displays if you are using the Dynamic Groups functionality. The search text box has a limitation of 100 characters. The default number of Groups displayed in the drop-down list is limited to 50. Type a partial name in the search box and select the Group you want from the drop-down list. Notice that the unique Group Code is listed next to the Group Name in the list.
   Display	Decide how many results you want to display on the page and select it from the Display drop-down list. The default number of records displayed on the page is 50. You can change this by selecting a different number from the Display drop-down list. You can display up to 1000 records.

   3. Click Search. Users matching your search criteria are listed in the User List.
   4. Click the check boxes next to the Users you want, and then click Return Selected.
      or
      Click Return All to return all records and pages. For example, if the search result displays 300 records and the current page displays only first 50 records, clicking Return All returns all 300 records back to the main screen.

2. Click the check boxes next to Users you want to include. or Clear the check boxes next to Users you want to exclude.
3. Click Return Selected.

9. Type the Message Subject the way you would like it to appear. Use the Insert Dynamic Content drop-down list to add personalization at the cursor's location in the text. When this letter is sent to the User, the dynamic content is replaced with the appropriate information for the recipient. Each message type has its own set of dynamic contents.
10. Type the Message Body the way you would like it to appear. Use the Insert Dynamic Content drop-down list to add personalization at the cursor's location in the text. When this letter is sent to the User, the dynamic content is replaced with the appropriate information for the recipient. Each message type has its own set of dynamic contents.

11. (Optional) Add attachments to the message.

1. Click Browse and navigate to the file you want to attach to the message.
2. Select the file and click Open.
3. Click Insert.
4. (Optional) Click Browse if you want to attach another file to the message and repeat the steps above.

Inserted and removed attachments are not saved with the message until you click Save Message at the bottom of the page.

To remove attachments, click the check box next to the attachment and then click Delete Attachments.

12. (Optional) Create message triggers. Each message has a default trigger set up. You can create additional ones if needed.
13. (Optional) Select one of the following for Save Customizations:

• Only this LearnCenter- to indicate the triggers you set up should affect only the current LearnCenter.
• Selected LearnCenters - to indicate the triggers you set up should affect the LearnCenters you select. Additional fields display. Select the LearnCenter you want to include in the left box, and then click to move the LearnCenterto the right box. You can also click Move List to move all listed LearnCenter to the right box.

14. Click the Overwrite other customized messages check box if you want your changes to overwrite settings for this message in other LearnCenter.
    or
    Clear the check box if you do not want your changes to overwrite settings for this message in other LearnCenter. (Default)

See Communication Message Automation for additional information.

15. Click Save.

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