Com System

LearnCenter has several sets of automated Communication Messages that are sent to Users, Supervisors, and various Administrators keeping them updated regarding a variety of LearnCenter activities such as Course and Enrollment completions, Skill acquisitions, etc. If you use the Communication Messages, you’ll need to customize the message templates for your organization.

Communication Messages automate the process of keeping those users who need to be in the loop regarding training activity. These messages are sent to either a user’s inbox (in Outlook, Lotus Notes, or any other email system) or to LearnCenter’s Communication Center, depending on whether your organization purchased email integration.

The Communications System, also referred to as the Com System, or the Com Center, is the LearnCenter’s internal email system. It provides the ability for LearnCenter members to communicate asynchronously with one another. While similar in many ways to most web-based email systems, it has unique differences and is fully integrated with LearnCenter.

Using a dynamic object, you can place a Com System ControlPanel right on a LearnCenter page or Left Nav Bar.

The Com System displays a number next to New Messages if you have received any new messages. If you have other messages in your inbox, you will see a number next to Read Messages.

Opening the Com System

There are multiple ways to open the Com System depending on how your LearnCenter is set up and whether you are a regular User or an Admin.

If you have added a dynamic object to display the Com System on a LearnCenter page or the Left Nav Bar, you can simply click the read link next to either New Messages or Read Messages to open the Com System (see image above). You can also open the Com System from User Controls by clicking .

Users can access Com System from the User Preferences page. Click the User Preferences link in the User Controls to open User Preferences.

Com Center (Com System) is available near the top of the page.

If you have signed in as an Admin, you will notice the () button in various places in the LearnCenter. When you see this button, it means you can send an email message to a User using the internal Com System. You can also access the Com System on the Left Nav Bar when you have new messages.

The Com System opens a list of all the messages you have received. New messages are shown in bold and have an envelope icon next to them. A message may flash three times in the Folder list pane to indicate new messages in the Inbox. The Com System is divided into three main sections:

1. Folder List Pane

In the Folder List pane, the top title bar identifies the current User of the Com System. Directly below that is the Manage folders button. When you click this button a window opens that enables you to add, edit, and delete User-defined folders.

The folder list below that (also referred to as the tree) displays all message folders for the current User. Folders are ordered in a hierarchical fashion, with the three standard folders (Inbox, Sent Items and Trash) being the top or parent folders in the tree. Located beneath the folder tree are Contacts and Distribution Lists. Click Contacts to display and manage your address book. A list of your contacts displays in the message list pane. Click a folder icon to expand the folder tree to display any child or sub-folders belonging to that respective folder. There may be sub folders within sub-folders. If there are no sub folders within a folder, the tree will cease expanding.

When you click Distribution lists, a list of your distribution lists displays in the message list pane.

2. Message List Panel

The Message List pane displays all the messages that exist within the selected folder. By default when the Communications Center initially opens, the Inbox folder messages are displayed in the Message List pane. The folder selected will appear in the dark gray area below the buttons and adjacent to the username. Address book contacts also appears in this section when selected.

The Message List Pane also contains the buttons used to control the Com System. These buttons are similar to those used in other email systems you may already be used to. Each are described briefly in the following table.

Button	Description
	Click this to compose a new message.
	Click this to reply to a message.
	Click this to reply to all message recipients.
	Click this to forward the message to another User.
	Click this to move a message to a different folder.
	Click this to delete the selected message. Note: When an email is deleted from the Inbox, it moves to the Trash folder. The Trash folder cannot be configured to automatically delete its contents when the Com System is closed or after a certain amount of time. Deleted emails will remain in the Trash folder until you select the email and click Delete or Delete All to permanently delete them. Messages deleted from the Trash folder cannot be retrieved.
	Click this to delete all messages.
	Click this to check for new messages.

3. Message Display Pane

This section of the communications center is where you will read and compose messages.

See Com System Messages for detailed instructions.

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