Password Recovery Questions (PRQ) Options

You can set up Password Recovery Questions (PRQs) to enable Users to recover their passwords on their own. Use the fields in the Password Recovery Questions (PRQ) panel to control the password recovery behavior for the root LearnCenter and all sub LearnCenters (if you are making modifications from the root LearnCenter), or the sub LearnCenter in which you are currently working.

On the ControlPanel of either the root LearnCenter or a sub LearnCenter:

1. Click on the Options menu to expand it.
2. Click System.
3. Scroll down if necessary to view the Password Recovery Questions (PRQ) panel.

4. Click one of the following for Password Recovery Questions:

• Do not allow end Users to recover passwords - to prevent Users from recovering passwords. Users will have to contact an Administrator to receive a new password. When you click this option, the Password Recovery Response options become disabled. (Default)
• Allow end Users to define their own questions and answers - to indicate you want to give Users the ability to define their own questions and answers for password recovery. When you select this option, additional fields display:

1. Type a number in the End Users should define and answer at least [x] questions (User defined) field. (Default = 2)
2. Click the Require Unique Questions check box to indicate you want each question to be different. This means you do not want Users to type the same question multiple times. Use of unique questions adds a higher level of security.
   or
   Clear the check box to enable Users to make each question the same. (Default)
3. Click the Require Unique Answers check box to indicate you want each answer to be different. This means you do not want Users to type the same answer for all questions. Use of unique answers adds a higher level of security.
   or
   Clear the check box to enable Users to make each answer the same. (Default)

• Require Users to select questions from a pool to answer - to indicate you want Users to answer a certain number of questions from a pool of questions. You determine the number of questions they must answer correctly before the password can be recovered. When you select this option, additional fields display:

1. Select a pool from the drop-down list.
2. Type a number in the End Users should select and answer at least [x] questions (User defined) field. (Default = 1)
3. Click the Require Unique Answers check box to indicate you want each answer to be different.
   or
   Clear the check box to enable Users to make each answer the same. (Default)

• Require Users to answer all questions in a pool - to indicate you want Users to answer all questions from a pool of questions you select. When you select this option, additional fields display:

1. Select a pool from the drop-down list.
2. Click the Require Unique Answers check box to indicate Users must type a unique answer for each question. (For example, they cannot type “Mom” for each answer to quickly bypass password recovery.)
   or
   Clear the check box to enable Users to type the same answer for all questions. (Default)

5. Select one of the following for Password Recovery Response:

• Display the password to the User after they have answered all questions - to indicate you want the password displayed to Users after they have correctly answered all required PRQs. (Default)
• Email the password to the User after they have answered all questions - to indicate you want LearnCenter to send a Communication Message to the email address in a User's profile once the User correctly answered PRQs.

• Require the User to update their password immediately after they have answered all questions - to indicate that you want Users to create new passwords once they answer all required PRQs.

6. Click Save.

Related Topics

See Also

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