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Re-Enabling A Disabled User Account

When User accounts becomes disabled, which happens when Users enter the wrong login credentials too many times (the threshold for this is determined by the Login Lockout feature), you can easily re-enable their accounts.

This option is only available if you have been granted the Change User LearnCenter Status sub permission of the Manage Users (Basic) User Permission. See User Permissions for instructions on granting and denying user permissions.

On the ControlPanel:

Click on the Users menu to expand it.
Click Users.

In the Filters section, select the Disabled Access check box.
Scroll down and view the list of disabled Users in the Users section.

Select the check box next to the disabled Users you want to re-enable.
Select Change Membership Status from the Actions drop-down list. The Change Membership Status page opens.

Select the Users you want to re-enable (click to highlight).
Notice that there is only one option available in the Membership Status drop-down list, and it is already selected for you: Reenable.
Click Change Status.

The membership status is updated for all selected Users, and a confirmation message displays.

Click Return to return to the Users page.
Clear the Disabled Access check box, so that you can view your newly re-enabled Users in the Users section.